Privacy Policy

This privacy policy sets out how Wye Valley Canoes protects and uses any information that you provide when using this website. Wye Valley Canoes is committed to ensuring that your privacy is protected. Please read this policy carefully to understand how we collect, use, and safeguard your personal information. By using our website, you consent to the practices described in this policy.

This policy may be updated, and it is effective from 26/01/2022.

What we collect

We may collect the following information:

Name
Contact information including email address
Demographic information such as postcode
Other information relevant to customer surveys and/or offers

How we use the information

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping
Improving our products and services
Sending promotional emails about new products, special offers, or other information we think you may find interesting, using the email address you have provided
Contacting you for market research purposes. We may contact you by email, phone, or mail. We may customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have implemented suitable physical, electronic, and managerial procedures to safeguard and secure the information collected online.

Cookies

Our website uses cookies to enhance your browsing experience. A cookie is a small file placed on your computer’s hard drive. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, we have no control over these external sites, and therefore, we cannot be responsible for the protection and privacy of any information you provide while visiting such sites. Exercise caution and review the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information by:

Indicating your preference on forms to opt-out of direct marketing purposes
Changing your mind at any time if you have previously agreed to us using your personal information for direct marketing purposes by writing to or emailing us at info@wyevalleycanoes.co.uk

We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties if you indicate your interest.

You can request details of personal information held about you under the Data Protection Act 1998 by writing to Wye Valley Canoes, Boat House, Glasbury, Powys, Wales, HR35NP. A small fee will be payable.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.